Frequently Asked Questions
Everything you need to know about Zwift's indoor cycling gear and subscriptions.
What equipment do I need to start using Zwift?
To get started, you will need a bike, an indoor trainer (smart or classic), and a device to run the Zwift app, such as a tablet, smartphone, or computer.
How long does shipping take for smart trainers?
Standard shipping for hardware typically takes 3-5 business days within the continental United States. Tracking information is provided via email once your order leaves our warehouse.
What is your return policy for hardware?
We offer a 30-day return policy on all hardware, including smart trainers and bikes. Items must be in their original packaging and in like-new condition to receive a full refund.
Can I cancel my Zwift subscription at any time?
Yes, Zwift subscriptions are billed monthly and can be canceled at any time through your account settings without any hidden fees or long-term commitments.
Do you offer a warranty on the Zwift Hub?
Yes, all Zwift-branded hardware comes with a limited 1-year warranty that covers manufacturing defects and technical malfunctions under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for both hardware purchases and monthly subscriptions.